TRAINING PROGRAMME DESIGN - LATEST DEVELOPMENTS

3C CONTINUES TRAINING PARTNERSHIP WITH LOCAL SOFTWARE COMPANY

Portrait Software based in Henley on Thames has asked 3C to continue to provide Leadership Skills, Basic Management/Business Skills training as well as Time Manaagement training for their staff.  3C is delighted to continue its partnership with Portrait which is now into its third year.

SUMMER 2008

REDBRIDGE PRIMARY CARE TRUST (NHS) - TELEPHONE CUSTOMER SERVICE SKILLS TRAINING

3C is delighted to have been selected to run Telephone Customer Service Skills Training for Redbridge PCT following the successful completion of a pilot programme in August.  The fully tailored training is delivered using a half-day interactive classroom session and is followed a few weeks later with a 2-hour Phone Delivered Training™.

SUMMER/AUTUMN 08

SOUTH OXFORDSHIRE COUNCIL - UPDATE

3C will now provide Customer Service Training in addition to the core Business Skills training contract.  The contract has now been awarded for 3 years.

SUMMER 08

AUSTRALIAN TRADE COMMISSION

The Australian Trade Commission (Austrade) has selected 3C to provide Sales Training Workshops for staff based in London.  The one-day classroom training is fully tailored and uses Empathy Styles as an effective exercise in recognising varying customer behaviours and character types.  The training reinforces previous sales training with 3C in 2007.

SUMMER 2008

NVIDIA CORPORATION

3C has been selected again as a preferred supplier of training for NVIDIA Europe.  This year, training includes presentation skills, email communication skills, problem solving skills, influencing skills and team building skills and will be delivered in multiple languages across Europe.

SPRING 2008

CONTRACT CONTINUES WITH SOUTH OXFORDSHIRE DISTRICT COUNCIL

3C has been contracted by South Oxfordshire District Council (SODC) to continue to provide a range of core business skills training for their staff.

The training courses to date have been delivered using the classic classroom approach and include Assertiveness Skills, Negotiation and Persuasion Skills and more recently Time Management. The programmes to date have received excellent feedback and are making a real impact on staff development.

Winter 2007/2008

A FRESH APPROACH TO MANAGEMENT DEVELOPMENT TRAINING FOR TOSHIBA

3C has been contracted to provide a fresh approach to Management Development Training for Toshiba. 

The 1 day programme uses a mix of delivery styles including Forum Theatre and Classic Classroom.  Forum Theatre provides a fun, experiential approach to a business issue encouraging learning through humour.

The core training takes managers through essential people management skills including coaching skills, developing your people and building trust.

Autumn 2007

3C PROVIDES CHANGE MANAGEMENT FOR BAA

BAA has selected 3C to provide Management Development Training working primarily on customer service skills in line with their revised retail strategy.

The Change Management Programme provides essential training skills and support for Customer Service desks with their Contact Centres.

Autumn 2007

3C SELECTED TO PROVIDE TRAINING FOR NVIDIA EUROPE

NVIDIA has selected 3C as their European training partner.   3C are running a series of training programmes for staff across Europe (France, Germany, UK and Finland) including training programmes such as Presentation Skills, Email Communications, Team Building (Forum Theatre) and Telephone Communications (Phone Training).

The programmes are being successfully delivered using our multilingual trainers and via a mix of Classic Classroom, Forum Theatre and Phone Delivered Training™ delivery methods.

Summer 2007

SOUTH OXFORDSHIRE DISTRICT COUNCIL CONTRACTS 3C FOR OPEN COURSES

South Oxfordshire District Council (SODC) has contracted 3C to provide Negotiation Skills and Assertiveness Training for their staff.

The courses provide practical skills and tools during a half day classic classroom workshop.  Skill areas include identifying communication styles, body language and behaviour types, and aim to provide staff who can persuade, negotiate and be assertive effectively when handling customer queries.

Summer 2007

3C CHOSEN TO DELIVER CUSTOMER SERVICE SKILLS TRAINING FOR THE

CROWN PROSECUTION SERVICE

The Crown Prosecution Service has selected 3C Associates to provide customer service skills in a drive to build a customer service ethos within their National Recruitment Business Centre.  The programme will focus on heightening candidate/customer experience and will be delivered using classic classroom and PDT™ phone training.

Spring 2007

3C WINS CUSTOMER CARE CONTRACT WITH THOMSON FINANCIAL

3C has been contracted by Thomson Financial to provide Customer Care skills for the merge of two existing finance teams.  The programme will be delivered using classic classroom training and will also introduce a new style of training for Thomson Financial - Phone Delivered Training™.

Spring 2007

3C WINS RETURN ON INVESTMENT IN TRAINING PROJECT FOR PETROLEUM COMPANY IN KUWAIT

3C has been contracted to provide ROI in Training consulting for the Kuwait Petroleum Company (KPC).  The project will provide their training centre (Kuwait Training Centre) with the tools and models required to measure and evaluate their training programmes.

January 2007

3C HELPS LEARNDIRECT GO FROM GOOD TO GREAT IN CUSTOMER SERVICE SKILLS

The learndirect call centre team at Careers Wales Cardiff & Vale are to progress from good to great customer service with a contact centre training programme designed by 3C Associates, as part of the continuous improvement of their customer service skills.

The contact centre training programme will be delivered entirely through PDTT phone training sessions. Delegates taking part in contact centre training through this highly intensive medium will develop their customer service skills via the medium in which they normally work.

Winter 2006

3C WINS CONTRACT FOR OXFORD CITY COUNCIL

3C Associates has won the contract to provide Oxford City Council's call centre staff with customer service training dealing with customer concerns following changes to waste collection.

The contact centre training will take place using the traditional classroom method to improve customer service skills, followed by 3C's unique PDTT phone training sessions to put the customer service skills learned into practice through role-play scenarios.

PDTT is a highly intensive phone training method, and is the medium in which the team works. PDTT significantly increases the transfer of skills from the contact centre training to a live environment.

Autumn 2006

3C RENEWS CONTRACT WITH BUILDING SOCIETY

3C Associates has once again renewed its training contracts with leading UK building society, Nationwide. 3C organises a number of training programmes for Nationwide, including customer service training, contact centre training, customer service skills training and supervisors training.

The training programme design and delivery is via both the traditional classroom and 3C's PDTT phone training sessions. With PDTT, delegates learn via the medium in which they work, and results are delivered in approximately half the time taken in a classroom.

Autumn 2006

3C ENTERS TRAINING PARTNERSHIP WITH LOCAL SOFTWARE COMPANY

3C Associates has entered into a training partnership with local company Portrait Software. 3C is arranging a number of programmes for the Henley-based company, including management development training, executive coaching and personal development.

3C is also currently implementing a consultative sales training programme for Portrait's Boston office.

Summer 2006